Policies

Appointments may only be scheduled 3 months in advance. We recommend well child visits be scheduled two to three months in advance and infant check ups be scheduled prior to leaving the office. Sick visits may only be scheduled the same clay of the visit. We require at least 24-hours notice for cancellation of appointments.

Please Note:  If you are unable to keep your appointment, please cancel within 24 hours to avoid a fee. 

In addition, if you are unable to keep your same day sick appointment and do not cancel at least 4 hours prior to time of your appointment, you will be charged  a fee.

There is a $35.00 charge for all missed appointments.

AII co-pays are due at the time of yout appointment. This is not only our policy, but meets the agreement you have with your insurance company. Payments may be made by cash, check, Visa, MasterCard, Discover, and Amedcan Express.

PLEASE NOTE: If your co-pay is not paid at the time of the service, there will be an additional $10.00 charge attached to your co-pay.

It is the member's responsibility to be familiar with the refertal process and know your participating radiology center, laboratory, and physician specialists, should you need those services. We require that referrals be requested at least 2 weeks prior to your specialist visit. NO post-dated referrals will be issued. You are responsible for picking up your referal prior to your appointment. 

We require 72 hours notice for prescription refills and the completion of health forms. You may either pick up or provide the office with a self addressed stamped envelope for your prescription or health form.

PLEASE NOTE: There is a $15.00 fee for the completion of health forms. 

It is the policy of this office to charge the patient/responsible party for the transfer medical records to another practice. The charge for this service is $20 per chart. We must receive a written request for the transfer of your child's medical records. Payment for this service is expected at the time of the request or when the records are picked up.

It is the policy of this office to charge the patient/responsible party for after hour phone calls.

PLEASE NOTE: There will be a $15.00 charge for all phone calls made after hours.